Download Advances in Speech Recognition: Mobile Environments, Call by William Meisel (auth.), Amy Neustein (eds.) PDF

By William Meisel (auth.), Amy Neustein (eds.)

Advances in Speech attractiveness presents a discussion board for today’s speech expertise leaders – drawn from deepest company and from educational associations world wide – to debate the demanding situations, advances and aspirations of voice expertise, which has turn into a part of the operating equipment of lifestyle for shoppers, organizations and healthcare services either within the army and within the inner most area. This anthology is split into 3 sections – cellular environments, name facilities and clinics – representing the learn findings of over 30 specialists: speech engineers, procedure designers, linguists, IT (information expertise) and MIS (management info platforms) experts. Advances in Speech popularity is brought through speech icons Judith Markowitz and invoice Scholz who together wrote the book’s foreword. The ebook ends with a strong coda via Jim Larson, who brilliantly forecasts in his epilogue the guarantees and, occasionally, the perils of complicated speech acceptance expertise. Advances in Speech popularity is an invaluable booklet for speech software program builders, speech engineers and others within the box of speech technology.

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Extra info for Advances in Speech Recognition: Mobile Environments, Call Centers and Clinics

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S. S. in 2009, more than double from 15% two years prior. 5% increase in the number of units sold worldwide in 2009. While this growth is impressive, the forecast shows that basic phones will remain in the majority for a long time. Research firm Gartner, Inc. 8% to reach over 41 million units. Again, the growth rate of smartphones suggests their continuing appeal, but their sales by these estimates were only 13% of the total. ” There is no web surfing on basic phones. Voice services reached from any phone today include the free directory assistance services, some of which provide much more than just local business connections.

Multifunctionality: The portable nature of the device motivates other functions that the owner would like available when mobile. A camera, music player, navigation device – why carry multiple devices if one can do it all? The large number of options makes a voice interface for finding features increasingly attractive. These trends demand a voice-interactive “personal assistant” model in the long run. Perhaps we should resurrect the concept of the Personal Digital Assistant (PDA) with a new paradigm.

Review and adjustment of speech recognition using people occurs in call centers as well, although in a less obvious way. Automated customer service applications require tuning by review of what callers unexpectedly say that causes failure of the automated system. Dialog-design experts have long used recordings of call center conversations and similar tools to adjust the speech recognition grammars to cover those cases. Speech analytics – speech recognition used with software to find problem calls – can help this process.

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